Web Design Builders Website Terms And Conditions

Services

WORK ORDERS: All Work Orders must be supplied in electronic form, in either: 1) text in an email; 2) text in a Microsoft® Word document attached to an email; 3) or text in a Notepad document attached to an email. Handwritten text is not acceptable.

WORK RETAINER FEE: For new clients, once the required work has been agreed upon in writing as detailed above, an initial £100 Sterling “Work Retainer Fee” must be paid in advance of any work being carried out. This fee will be deducted from the final invoice total for this parcel of work.

WEBSITE IMAGES: Included in your website package, we allow 10 supplied images per webpage, with additional images allowable for an additional modest cost, as agreed with the client - you can have as many images as you require per webpage for your website. All electronic images must be supplied with a specified sequential numbering system, using unique 3 digit numbers at the start of any image filename. This simple numbering system is explained to the client at the start of the website build process. Images can also be supplied in paper format such as photographs, company brochures, magazines, books, etc.

WEBSITE TEXT: In your website package, we allow 5 supplied, standard A4, English language, text or Microsoft® Word pages of text per webpage, with additional text allowable for an additional modest cost - you can have as many pages of text as you require per webpage for your website. We welcome supplied, foreign language text for any webpage but an additional modest cost is chargeable per webpage for our additional work, as agreed with the client.

PAYMENTS: When a client requests any work to be done, when the work is done, the client agrees to pay in full for the work done within 15 days of the Invoice Date on the invoice then issued by email.

INVOICE PAYMENTS: Once an invoice is issued to a client by email or letter, the client has 15 days from the Invoice Date to make their payment to cover said invoice.

LATE PAYMENT FEE: If payment is not received within 15 days of the Invoice Date, the client may have a “Late Payment Fee” of £25 Sterling added to their account. If the invoice and first Late Payment Fee is not paid within the following 7 days, additional Late Payment Fees of £25 each may be imposed on the client's account on a rolling, weekly basis until payment is received in full. If the client continues to refuse payment, the client's website may be shut down until full payment has been received by Web Design Builders. Other measures of clawing back payment may also be used.

WEBSITE INTERNET MARKETING: The client agrees to pay in advance for any Website Internet Marketing work undertaken for the client.

FINANCIAL DIFFICULTIES: Invoices should not be ignored. If the client finds they suddenly have financial difficulties with paying, a payment plan may be offered to the client to help them. We are here to help you in any way we can, within reason.

PAYMENT REFUNDS POLICY: Once a payment has been made, refunds are not possible. To date, we have not had any requests for payment refunds.

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Telephone: 01252 724 590